The government has introduced the new app ‘Call Sarzameen’ to solve issues of Overseas Pakistanis.
According to sources, 532 people registered complaints during a month’s trial service of ‘Call Sarzameen‘, immediate action was taken on 361.
The new app project is started & developed the National Information Technology Board and this app will use the server of National Telecom Corporation Pakistan.
The Prime Minister office and Advisor Zulfi Bukhari will supervise the immediate solution of the complaints
Special Assistant to PM on overseas Pakistanis Zulfi Bukhari, in his speech at the launch ceremony, said: “The ministry of overseas Pakistanis is the first [ministry] that has opted for e-governance.”
“I am not convinced with manual files,” said Bukhari, whose appointment by the PM is being probed by the Supreme Court. “Thick files waste the entire day and nothing happens. The entire system has now been computerized; a tracking system has been created that shows updates on files.”
The PM’s special assistant explained the purpose of Call Sarzameen and E-governance web portals, saying: “The Call Sarzameen center will work round the clock for overseas Pakistanis across the world. Their complaints will be heard immediately, while mobile apps of Call Sarzameen will also be developed.”
According to the ministry spokesperson, “Call Sarzameen is a complaint center for Pakistanis living abroad. These complaints reach the minister, who can then take action.”
Regarding the e-governance portal, the spokesperson said: “E-governance is a commendable step to digitalize the Ministry of Overseas Pakistanis and Human Resource Development.
“The paper culture is being abolished and the ministry is going online so that daily task could be processed immediately. From now on the processing of any file will not require more than a day.”